Privacy Policy

Ensuring the privacy of your personal information is important to us.

TurboX is bound by the Privacy Act 1988 (Cth) (Privacy Act) including the Australian Privacy Principles (APP). The APPs are designed to protect the confidentiality of information and the privacy of individuals by regulating the way personal information is collected, used, disclosed and managed.

This policy explains the types of personal information that we may collect and hold, how that information is used and with whom the information is shared.

This policy applies only to information collected through our website and not to information collected offline.

Why do we collect information?

We collect information about our customers to understand their requirements, to expedite their orders and to build an ongoing relationship with them. Your information may be used:

for billing purposes
to update you on the progress of your order
to address after sales service queries
to send periodic marketing emails if you have agreed to receive them. You can easily unsubscribe from our email list by clicking on the unsubscribe link included at the bottom of every marketing email.
to request your participation in customer satisfaction surveys
to provide you with other information that may enhance the relationship between you and TurboX.

.What information do we collect?

If you purchase a product or service from us, we may request certain personally identifiable information from you.

We may collect the following information: your name, company name, email address, telephone number, your physical address, delivery address and financial information (such as credit card number, expiration date).

When do we collect information?

.Information is collected from you when you place an order or create an account on our website.

Do we use cookies to collect information?

Web analytics tools including, but not limited to Google Analytics, automatically collect non-personally identifiable information from your browser to our server logs whenever you interact with our website. Such information includes, but is not limited to, IP address, pages viewed, site navigation patterns, details about the devices used to access the Internet and our site, and geo-location tracking information if you are accessing our site from a mobile device. It is obtained by automated means, such as cookies. “Cookies” are text files that are in common use on ecommerce websites and are transferred to your computer’s hard drive as you navigate through the site. We use cookies to compile aggregate data about site traffic and visitors interaction with the site. This information enables us to provide a more relevant and focused user experience including the advertisements you see on our website. By limiting our ability to use cookies in your browsing session, you are likely to limit our ability to provide the optimal user experience.

We may collect and store non-personally identifiable usage information (including frequency and number of visitors to our Site). Such data is used only in aggregate form and in a manner that assures your anonymity. We may provide this anonymous, aggregate information to our partners; and our partners may additionally use such information in order to determine general usage patterns and trends in an effort to provide you with an improved online experience.

How do we treat your information?

Your information is gathered on a secured server.

When you enter sensitive information (such as credit card numbers) on our website, it is encrypted as it is entered, using secure socket layer technology (SSL). This information is relayed in encrypted form to our payment gateway (eWay Payments Pty Ltd) provider where it is used to process your payment. TurboX does not maintain your credit card details.

TurboX uses the eWAY Payment Gateway for its online credit card transactions. eWAY processes online credit card transactions for thousands of Australian merchants, providing a safe and secure means of collecting payments via the Internet. All online credit card transactions performed on this site using the eWAY gateway are secured payments.

Payments are fully automated with an immediate response.
Your complete credit card number cannot be viewed by TurboX or any outside party.
All transactions are performed under 128 Bit SSL Certificate.
All transaction data is encrypted for storage within eWAY’s bank-grade data centre, further protecting your credit card data.
eWAY is an authorised third party processor for all the major Australian banks.
eWAY at no time touches your funds; all monies are directly transferred from your credit card to the merchant account held by TurboX.

For more information about eWAY and online credit card payments, please visit www.eWAY.com.au

Information other than credit card information discussed above is stored on our hosted server

Do we sell, trade or share your information with outside parties?

TurboX does not sell or trade personal information.

TurboX engages the services of online payment gateways to facilitate the payment of your transaction. The payment details you provide are relayed to the gateway in encrypted form and used only to process the relevant payment.

.TurboX may engage third parties to provide services to the site. It may share personal information with a third party to allow them to provide the service. Third parties are contractually bound from using the information for any purpose other than as directed by TurboX.

We reserve the right to disclose your personally identifiable information as required by law and when we believe that disclosure is necessary to protect our rights and/or comply with a judicial proceeding, court order, or legal process served on turbox.com.au

Links to external sites

Links on the TurboX website to external entities are not covered within this policy. The terms and conditions set out in this privacy statement only cover the domain name of turbox.com.au

Changes to Privacy Policy

Change to our privacy policy will be posted on this page and will be dated. We reserve the right to modify the privacy statement at any time. In the event that material changes are made to this policy, and you have opted to receive emails, we will notify you accordingly.

Can you update or delete your personal information?

If you wish to update your personal information or wish to have it deleted from our system, please send an email to sales@turbox.com.au

Concerns and Complaints

If you have concerns regarding this policy and the treatment of your private information, please send an e-mail to sales@turbox.com.au

If after entering into correspondence with us, you believe we have not met your legal rights in relation to the Privacy Act you may lodge a complaint, in writing, with the Director of Compliance at the Office of the Australian Information Commissioner. Contact information is available at: www.oaic.gov.au